Question 1

What can I sell on MASANETO?

Accepted Answer

Almost any item that may be sold legally: a single item or a set of several pieces. Describe it honestly, add photos or a video, and set the prices.

Question 2

How much does it cost?

Accepted Answer

Sellers list and sell for free. The buyer pays a 2.5 % commission on the final price, with a 12 EUR minimum. VAT is applied according to the buyer's country and status.

Question 3

What is the reserve price?

Accepted Answer

The reserve price is the lowest amount the seller agrees to sell for. It is mandatory and hidden from bidders. If the highest bid at close is below it, the seller may send a counteroffer or let the auction end without a sale.

Question 4

How long does an auction run?

Accepted Answer

The seller picks the end date and time, from 2 to 30 days after publication. The auction closes exactly at that moment.

Question 5

What does a bid mean?

Accepted Answer

A bid is the total price for the whole auction. Every bid is binding: if you win, you are committed to buy at that price.

Question 6

What happens when the auction closes?

Accepted Answer

If the reserve is met, the buyer receives an invoice for the platform commission. After payment, both sides receive each other's contact details and settle the item price directly. If the reserve is not met, the seller may send a counteroffer to the highest bidder.

Question 7

How do I pay for the item?

Accepted Answer

The item price is paid directly to the seller, as agreed between you. MASANETO invoices only its commission.

Question 8

Why do I need to verify my identity?

Accepted Answer

Every user verifies their identity with eID so that both sides know who they are dealing with. Companies outside the Baltic states also add a card check.

Question 9

Which countries and languages are supported?

Accepted Answer

MASANETO serves Latvia, Lithuania, Estonia and Poland. The interface is available in Latvian, English, Lithuanian, Estonian, Polish and Russian.

Question 10

Who operates the platform?

Accepted Answer

MASANETO is operated by SIA "Hunter".

Frequently asked questions